Workers don’t want to be treated like children, and DriveTime gets that. 

—Carrie Fisher,
Back End Collections, Mesa, AZ

DriveTime is the fourth company I’ve worked with in my collections career, and there is such a difference. For example, we have a lot of flexibility to help customers with extensions and deferments. And with the ‘DriveTime Cares’ program, if a customer isn’t current because of a life-changing event, like cancer, for instance, ‘DriveTime Cares’ will look at what that person owes and often pay the entire thing to bring it current. Not an extension, but just pay it. I like being able to help people like that.

Of course one of the big things about a collections career is that if you do a good job, you can make a lot of money, and that is definitely true here with the different bonuses.

But the whole atmosphere is different. Most call centers are pretty quiet, but here it’s more open—people talk, managers are approachable, and my co-workers are really helpful. Even after my training was completed, they were always coming up and asking, “Is there anything we can show you? Do you have any questions?”

Other call centers I’ve worked at tend to micromanage people, telling you what time to take a break, what time lunch is. Here, I manage my own time. That’s something I like—workers don’t want to be treated like children, and DriveTime gets that.