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What Are Your Options When Car Payments Become A Burden?

unpaid-billsWhen life throws a curve ball, sometimes people are unable to make car payments as planned. There seems to be no option but to default on your loan and miss payments. This is a bad scenario for anyone.

However, defaulting on a loan or even missing a few payments is disastrous for your credit score and may limit future credit approval. It is important to consider alternative ways to handle your car finances besides missing payments and waiting for repossession.

Take a proactive approach and keep your car, by any means possible.

Options When Car Payments Become A Burden

If you are struggling to make car payments, you aren't alone. Many people find themselves over their heads in debt and behind in their monthly payments due to reduced income, unexpected expenses or emergencies. The good news is that there is often some flexibility built into your agreement for situations like this. It can vary drastically by lender, so take the advice below and give your auto loan lender a call, explain you situation and see what options are available for you.

Here are a few of the ways you can be proactive about car payments and avoid defaulting on a car loan.

1.  Modify the lease or loan agreement

This is one of the best options for those with unexpectedly tight finances. Discuss with your lender or dealership what options are available for modifying the current agreement on the car. Although, it may be possible for loan payments to be lowered by extending the life of the loan not all dealerships or lenders will offer this as an option. If a driver is leasing a vehicle, this agreement can also be changed but this is on a per dealership/lender basis. One option for  doing this is to lower the limit of how many miles can be put on the vehicle annually. The amount paid for the lease is dependent in part on how many miles are put on the car. By agreeing to drive less with lenders that will allow it, the payments will often go down.

2. Avoid Delinquencies 

Once someone has gotten behind on payments, they may be concerned that the car will be repossessed. Avoid this consequence by catching up on late payments. As soon as possible, pay back the delinquent payments as well as all late fees. While it should be discussed with the creditor, if late payments are accepted, the creditor may have waived his right to repossession. However, should your car be repossessed, it is possible to get it back by reinstating the loan, which requires paying all past due payments and fees at once to make the loan current.

avoid-repossession

Avoid the repo guy - even if it is Mater. Image via Walt Disney Pictures, all rights reserved.

 

3. Contacting the creditor with changes

It is important that a borrower not try to hide financial changes from the creditor. If you have lost your job or had other major financial obligations come into play, you should go immediately to the creditor to explain the change in your finances. This will not only allow the lender to be aware that there may be missed payments, but will invite him to offer solutions to the problem, so as to prevent missed payments from occurring.

In short, if you find yourself behind on payments or suspect you soon will be, talk to a trusted financial advisor for greater clarity on what can done to avoid defaulting. The ramifications of a defaulted loan will linger for years afterwards. Handling this difficult financial situation properly can keep the present from affecting the future unnecessarily.

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302 Comments

Gravatar beverly

Hey drive time I have income but I don’t have my l,s an I was wondering can my girl be my cosigner to get a veical

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Gravatar Steven Barber

I have a car that I’m still paying on but it would be so much better if I could refinance my payments and pay a little longer. Will drive time work with me with that?

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Gravatar DriveTime

Hi Steven – I recommend giving Bridgecrest a call at 800-967-8526. They will be able to answer any questions you have regarding your loan. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar Susan

I made a loan modification due to unforeseen medical expenses and a move I had to make because of them. I was supposed to start paying again as of June 1 but was not able to make the payment. I am now in default and will not be able to make a full payment until September. I can make partial payments for July and August with the amount increasing in August. Is there anyway DriveTime can still work with me? Is there any way to get my monthly payments reduced by possibly extending the length of the loan? Is it possible to change the loan to a lease?

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Gravatar DriveTime

Hi Susan, we appreciate you contacting us about your situation. Please give us a call at 888-781-5455 so we can review your account and a find the best solution. Thanks!

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Gravatar Keisha

Im having difficulties making payments on my car im volunteering giving my car back because my notes are too high what should I do?

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Gravatar DriveTime

Hi Keisha, while a voluntary repossession is an option, please give us a call first to learn about alternative options so you can keep your vehicle. Our customer service team can help by calling 888-781-5455.

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Gravatar Whitney

Does drive time have a grace period when it comes to payments? We have the money but my husbands check can’t be cashed till Tuesday

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Gravatar DriveTime

Hi Whitney – We suggest you give our Customer Relations Department a call and they will be able to work with you on your payment schedule. They can be reached at 888-977-7153.

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Gravatar Bridget

I just got approved for a car and have no down payment I have appointment on tomorrow is it possible for me to still get a car?

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Gravatar Sarroya

Will you approve someone for a car if they had a car repossessed from you in the past?

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Gravatar Kay

Is there anyway to change the payments from bi-weekly to monthly? I’m about to have a baby and my income is not enough to make ends meet with this car payment every two weeks.

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Gravatar DriveTime

Hi Kay, congrats on the upcoming bundle of joy! Yes, it is possible to make modifications to your payment schedule. Please give us a call at 888-781-5455 so we can research your account and see what we can do to fit your schedule.

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Gravatar DriveTime

Hi Jonathan, sorry to hear that you’re in this situation. Please give us a call at 888-781-5455 or e-mail reviews@drivetime.com with your acct information and brief description of what you need from us so we can research your account and see what is needed in order to get your vehicle back.

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Gravatar Barbara

My car payment is due on the 23 I don’t get paid until the 1st of October can I make my payment then to avoid repossession

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Gravatar DriveTime

Hi Babara, please contact us at 888-781-5455 so we can review your account information and discuss what options are available to you.

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Gravatar Austin lucas

Hi,
Possibly being transferred to maryland from arizona where we just purchased our car drivetime doesn’t have a dealer here so what do we do about this if it happens do we have to turn our car in?

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Gravatar america

Hi.. I have a recent repo due to loss of employment. I just currently started to work again. I had a consigner on my contract which is my husband could we still get financed with drive time? Hes still employed.

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Gravatar DriveTime

Hello – it is still possible to purchase or lease a vehicle from us if you have had a prior repossession. I recommend getting approved online then stopping into your local dealership and discuss your options with them!

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Gravatar Jim

Hey drive time I’m behind on my note and lost my job now up for rep now but got a New job today and need a ride to work what I do to keep the car

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Gravatar brian

I was 2 payments behind and my car was repossed last night , I called and they said I have 48 hours to pay all the money owed , I can’t come up with it , I need more time , Can you help ?

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Gravatar DriveTime

Hi Brian – please contact our Customer Relations Department at 800-965-8043. They will be able to look into your account further.

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Gravatar DriveTime

Hi Michelle – please contact our Customer Relations Department at 800-965-8043 and they’ll be able to look into your account and discuss your options with you. Or, if you’d prefer, you can send us a private message on Facebook with your account number and the name on your account and we’ll contact you!

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Gravatar svallejos

I have been making on time payments for the last 4 years. I recently stumbled on a financial situation to where i am the only income in my household. I called dt and asked what my options are and was told that there are no options and that i was not able to switch to a monthly payment plan nor reduce my biweekly payments temporarily. Why is this?

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Gravatar DriveTime

Hi Janay – if you have payment concerns, please contact us at 888-781-5455 so we can review your account information and discuss what options are available to you.

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Gravatar DriveTime

Hi Sydney – A repossession will usually occur 90 days after a payment has been missed. If you think you might have difficulty making a payment, definitely give our Customer Relations Department a call. They can work with you to figure out a late payment schedule. Their phone number is: 888-418-1212.

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Gravatar Angela

I’m only 12 days behind and they told me its scheduled for a repo and could be picked up at anytime and im making the payment on Friday. I don’t understand is there anything I can do or anyone who could give me a call because I really don’t want to lose my vehicle. Thanks

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Gravatar DriveTime

Hi Angela – We are very sorry to hear this and we’d like to see how we can help. Can you please give our Customer Relations team a call at 888-977-7153? They will be able to provide you with information regarding your payments and next steps. Thank you.

Gravatar Erica Carey

Hi id like to know if i can switch to monthly payments but will that doublenthe amount??

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Gravatar DriveTime

Hi Erica – contact our customer relations department at 888-781-5455 and they can give you the exact amount you’ll be paying monthly!

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Gravatar DriveTime

Hi Kevin – contact our customer relations department at 888-781-5455 and they’ll be able to look into your account and assist you.

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Gravatar jasmine

what if i just don’t want my car anymore, because I want a better one. That works better. It’s 10 years old, I want a newer car. I’m tired of paying for this one.

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Gravatar Mildred Mannings

I am behind on my car payment almost 3 months. I am going to need approximately 2 more weeks to get the funds to pay. Is there any way I can get an extension until that time. I will catch my account up within the next 2 weeks.

Thanks you for your time and attention to this matter.

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Gravatar Carmen

I have 2 charged off repos on my credit. Both are six years old and due to fall off in the next year. One was mine and one was one I cosigned for my dad. Long story short, my dad fell ill and both cars had to repossessed. Right now, I have a good job. Am I able to get financing with these items on my credit? I am really interested in a later model car or suv. My income is about 2000 per month.

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Gravatar Amanda

Hi,
I was told I need to bring a copy of a utility bill. My utility bill is in my husband’s name. Does it matter?

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Gravatar DriveTime

Hi Lorenzo – definitely give our customer relations department a call and they can look into your account and assist you: 888-290-0148.

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Gravatar Kristy

The truck I really want was not available, I chose another truck. Now the truck that I wanted is in stock. Is it possible to change trucks?

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Gravatar Tim

Hi, if I decide to voluntarily return my vehicle back to drive time, will I owe drive time anything being that I financed through them and not a bank and only had the car a month?

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Gravatar DriveTime

Hi Tim – our Customer Relations team will contact you via the email you’ve provided with your blog comment. We’ll be in touch soon!

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Gravatar judy

I leased a car from drive time, I got behind in my payments, just when my problem was about to be resolve, the car got T-bone my a speeding driver,. I could not sue for damage because Drive time Salesman advise me to purchase Liability only on the car, stupid move. After the accident it go Repo, tough luck!!! Do you think I can still deal with Drive Time under a lease, just get full coverage this time?

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Gravatar Angel S.

I have a car that is in repossession with Drivetime and you guys will not pick up the vehicle. I have called and they told me to drive it in. I am filing chapter 7 bankruptcy now. Please tell me why they won’t come and pick up the car?

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Gravatar DriveTime

Hi Angel – in order for you to not incur further charges, we recommend that you bring the vehicle into the dealership if you can. We can help make arrangements for transportation from the dealership back to your home. Give your local dealership a call and they will help make arrangements for you.

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Gravatar michele

I got car today. How long does it take to verify everything cause they ask for all my info but yet my landlord nor my job says they called… how long does it take?

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Gravatar DriveTime

Hi Michele – if you already have your vehicle, then we verified your information up front at the dealership. Therefore, you’re good to go!

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Gravatar DriveTime

Hi John – if you want to trade in your current lease for another vehicle, you can definitely do that! If you’re trying to remove your name from the lease and put someone else’s name on it, we can not do that. You can return your lease at any time, however, and cancel your lease contract.

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Gravatar P

I’m only behind one payment with my lease due to birth complications. Haven’t had my phone with me in the hospital or anything because I left my apt in such a rush. Guy picked up my truck tonight. How can I get my truck back and make payment arrangements until payday so that I can get back and forth to my doctor appointments?

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Gravatar DriveTime

Hi Pamela – I’m so sorry to hear this. I have been informed that our Customer Relations Department has sent you an email with their contact information, however if you happen to see this post first, feel free to call them at: 888-418-1212.

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Gravatar Alba

Hello I took out a car of drivetime last October with bi-weekly payments and so far I’ve been paying them on time.now I have more expenses to pay and I was wondering if I can make monthly payments for now until I get back on my track. Thanks

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Gravatar DriveTime

Hi Alba – Definitely give our Customer Relations Department a call to discuss your payments with them. They are more than willing to discuss and walk you through available options. The phone number is: 888-418-1212.

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Gravatar John

My wife and I each have a drivetime loan and are wondering if it is possible to combine both loans into one and save money?

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Gravatar DriveTime

Hi John – Are you talking about getting rid of one vehicle or just consolidating both loans into one loan? Give our Customer Relations team a call and they’ll be able to give you more details. Their phone number is: 888-418-1212.

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Gravatar jordon

My license are suspended , Could I still getget finance and put the car in somebody else name.

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Gravatar DriveTime

Hi Jordan – Unfortunately if you have a suspended license we will not be able to get the car registered even if you are the co-buyer.

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Gravatar Alba

Good morning I called the customer relations dept a call and they were no help at all.instead of understanding my situation and working with me to do lower monthly payments they gave me a higher price of a estimated higher mosthly payment which I pay less with doing bi-weekly payments.would their be anyone else I can speak to that would actually help me with my situation.I don’t want to start falling behind on my payments.

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Gravatar DriveTime

Hi Alba – I’m sorry to hear this, our Customer Relations team would be the team to discuss this with. Seeing as you have already spoken with them, I can try to put you in contact with someone else from the team. If this is something that interests you, you can shoot an email to RM-customerrelations@drivetime.com.

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Gravatar Alba

Hello it’s me again I apologize to bother you again. But I sent an email yesterday with the information you provided me and so far I haven’t gotten a response back.my question is do I give them a call again? I want to find a solution soon before my next scheduled payment which is in less then a week. Thank you.

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Gravatar DriveTime

Hi Alba – I have spoken with our Customer Relations team regarding this and they have informed me that they have already been in contact with you. Please let me know if you have anymore questions.

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Gravatar Pete

If I do a voluntary repo what will be the consequences? I am delayed on my payments and I don’t like the vehicle at all. There are things on the vehicle that I wasn’t told at delivery and I tried to rectify and was told it had to be taken to a Ford dealership due to the Ford Smart Key.

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Gravatar DriveTime

Hi Pete – While that is an option, we recommend you speak with our Customer Relations team regarding different payment options. You can call them at: 888-418-1212.

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Gravatar Aerielle

Hello. My paycheck has recently been changed from bi-weekly to weekly. I ended up missing my 1st payment of this month, and was repossessed. I had JUST come up with my payment I missed at the beginning of the month and the next payment the day that it was repo’d, but had to use it to get my car back. Can I possibly set up a payment arrangement for the next two weeks? My payment is due tomorrow. Any advice would be very greatful. Been leasing 20 months now with no missed payments.

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Gravatar DriveTime

Hi Aerielle – I am very sorry to hear this. If you would like to discuss your options for payments, definitely give our Customer Relations Department a call. They can work with you to figure out a payment schedule that works for you. Their phone number is: 888-418-1212.

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Gravatar LB

Hey drivetime fianced me but I can’t afford it any longer is there any way I can return the car without any penalties

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Gravatar DriveTime

Hi LB – We definitely would like to talk to you about the different options available. Please give our Customer Relations Department a call at 1-888-418-1212.

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Gravatar Judy

I got my car reposessed for missing one payment from the time i got the i had to fix it 2 days after i got it broke down on me and i had to pay a recker to get it plus 100.00 dollars now i am without a car.

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Gravatar DriveTime

Hi Judy – I am very sorry to hear that you have experienced this. I would like to see what I can do to help. Can you please send an email to RM-customerrelations@drivetime.com with your account number, the name on your account and a description of your experience? Once we receive this information, we will contact you to see how we can help!

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Gravatar shureca coats

I called into drive time june 11and asked to postpone that particular payment so that i ciuld pay additional car repair fees of $319…on top of $240 i paid 2days prior….i was advised by the rep that the pmt was cancelled and i was good to go for today…..my truck got repo’d last night…. I dont believe this is right, especially because of a misunderstanding on the reps behalf…what else can b done, because the rude manager i spoke with this morning claims there is notjing r xan do about the repo fee that i was charged..,

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Gravatar DriveTime

Hi Shureca – I am very sorry to hear about this! I would like to see how I can help turn this experience around. Can you please send an email to RM-customerrelations@drivetime.com with the name on your account and your account number? Once we receive this information we will contact you to see how we can help.

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Gravatar un happy camper

Can I return the vehicle? This loan is out of control and I’m about to lose it!

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Gravatar DriveTime

Hello – We definitely would like to talk to you about the different options available to you. Please give our Customer Relations Department a call at 1-888-418-1212.

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Gravatar Duane Boone

Can I return my truck that is 11 years old for a newer vehicle?

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Gravatar Shavon

My payment will be late as of tomorrow. I have a lease agreement and the csr said I have no flexibility when I called to see if I can pay in two weeks. will my car be repossessed immediately?

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Gravatar DriveTime

Hi Shavon – A repossession will usually occur 90 days after a payment has been missed. Definitely give our Customer Relations Department a call. They can work with you to figure out a late payment schedule. Their phone number is: 888-418-1212.

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Gravatar Daphne

I called today because my payment was due on the 15th. Was told I was pending repo! I have the lease and was lied to from the start of this entire deal with DriveTime. Every time I post something online I get a call from Customer Relations but nobody is able to assist me. I need my payments changed to semi monthly to correspond with my pay dates but being told this can’t happen. When I initially got the car my sales person told me a simple phone call could have my payment due dates changed. Such a lie. Now it always seems as if I’m late and I have to call them before EVERY payment is due to see if they are willing to extend me due to their deceit. If I had known 5 months ago what I know now I would’ve taken my money elsewhere!

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Gravatar DriveTime

Hi Daphne – I am very sorry to hear about this. I would like to see how I can turn your experience around. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on your account? Once we receive this information, you will be contacted.

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Gravatar Julie Salinas

I can’t get a straight answer from DriveTime! I called on July 7th and spoke to Melissa about extending my payments and moving them to the end of my loan because I am moving and need the money for the move. She said no problem. While the couldn’t add it to the end of the loan now, I would have to call back before I was 30 days late with the first of my two monthly payments, and show proof of my moving costs and they would take care of it.

Got an automated call today to call DriveTime, and they tell me they don’t offer skipping payments and tacking them to the end. So I asked “Was Melissa lying to me when I called on July 7th.” and she said no, but at this time, they are not offering this option. What they can offer is paying only what I can afford for this month, yet they wouldn’t give me a minimum amount, only I know what I can afford. And I said “nothing because I am moving.” So then she gets her supervisor on the phone, and this lady says my only option is to pay both payments in full by the next payment. (I pay twice a month.)

Not only are these people rude, and can’t speak english, but they don’t know what DriveTime allows. I will never recommend DriveTime to anyone.

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Gravatar DriveTime

Hi Julie – I am sorry to hear about all of this and I apologize for the confusion. I would like to see how I can help turn this experience around. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on the account? Once we receive this information, you will be contacted.

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Gravatar James

THIS IS ABSURED.. THEY CAME AND GOT MY CAR AFTER BEING 6 DAYS LATE.. I SPOKE WITH THEM YESTERDAY ABOUT MAKING A PAYMENT ON THIS COMING FRIDAY AND THEY SAID IT WOULDNT BE A PROBLEM BUT WHEN I CALLED THE LEASING DEPARTMENT THIS MORNING THE LADY WAS RUDE AND SAID THERE WAS NOTHING IN MY ACCOUNT ABOUT CALLING YESTERDAY!!!!!!!!!! I WAS NEVER TOLD THAT A REPO WAS OUT ON MY CAR NOR HAS ANYONE TRIED CALLING ME OR MY FINACEE… NOW THEY ARE SAYING THAT WE HAVE TO PAY 442.76 (WHICH IS 1 MONTH WORTH OF PAYMENTS) PLUS A 300.00 REPO FEE AND ANOTHER 2 125.00 FEES…. WHAT KIND OF PLACE IS DRIVE TIME???????????? I WILL BE CONTACTING AN ATTORNEY BECAUSE YOU PEOPLE ARE FRAUDS!!!!!

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Gravatar DriveTime

Hi James – I am very sorry to hear about all of this. I would like to see how I can turn this around. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on your account? Once we receive this information, you will be contacted.

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Gravatar Natalie

I’m going through the same situation now which I think it so wrong. They never told me I had to let them know my insurance changed. I been paying it for months land they bever said anything. They never called nor send a email. The only calls I been getting is “Unknown” and I dont answer because if you calling private there is no reason for me to pick up. So now they repo my car and asking for $300 to get it back.. thats more than what i pay!!!! Drivetime is bogus cause they say one thing and do another. Now how am I suppose to work when they taking cars like that.

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Gravatar DriveTime

Hi Natalie – I am very sorry to hear about all of this and I’d like to see how I can help. Can you please send an email to our RM-customerrelations@drivetime.com with your account number, the name on your account and a description of your experience? Once we receive this information, you will be contacted. Thank you.

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Gravatar Maygen

Hi. I was planning on purchasing a vehicle from drive time on Saturday. Is there a way to pay just monthly and not bi weekly?

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Gravatar DriveTime

Hi Maygen – You would have to talk to our Customer Relations Department regarding this. You can reach them at: 877-881-1123.

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Gravatar Tara

When completing the pre-approval app, does it pull my credit? If approved, will my credit be pulled again for final approval?

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Gravatar DriveTime

Hi Tara – Your credit is looked at during the pre-approval process if you are in one of the areas where we are currently running a pilot for this. You can definitely contact your local dealershipand they will be able to help you with any questions you may have about the entire process.

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Gravatar DriveTime

Hi Articia – You would have to talk to our Customer Relations Department regarding this. You can reach them at: 877-881-1123.

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Gravatar Joi

I need the number to call about making a late payment I lost my job and am looking for a new one but my hubby has a good job but won’t be able to pay this week

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Gravatar DriveTime

Hi Joi – You would have to talk to our Customer Relations Department regarding this. You can reach them at: 877-881-1123.

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Gravatar Nadine

Drivetime doesn’t seem to care to help if your behind on payments regardless of what situation they all say you shouldn’t buy a car if you can’t afford it well not if your emergency is you almost dying was in hospital they will not work with you I regret gettin another drivetime loan

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Gravatar DriveTime

Hi Nadine – I am very sorry to hear you feel this way. I would like to see how I can help to turn your experience around. Can you please send an email to RM-customerrelations@drivetime.com with your name on the account and account number? Once we receive this information, you will be contacted.

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Gravatar Amber

I am leasing a vehicle through drivetime. What happens if my insurance lapses?

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Gravatar Takisha cleaves

I’m thinking about giving my car back because it has too many mechanical issues and I can’t make payments cause I always have to fix something which steps do I need to take

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Gravatar DriveTime

Hi Takisha – I am very sorry to hear this. You can definitely give our Customer Relations team a call and they will be able to help you out with the next steps for your situation. Their phone number is: 877-881-1123.

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Gravatar Kori Haten

What happens if you’re late on your payment? How long do you have til pay it? What are the consequences?

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Gravatar DriveTime

Hi Kori – A repossession will usually occur 90 days after a payment has been missed. Definitely give our Customer Relations Department a call. They can work with you to figure out a late payment schedule. Their phone number is: 877-881-1123.

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Gravatar Pam B in Fl.

I bought a car in March and had a few issues . Like the next day and was resolved to have another one the following day. Car in shop for Brakes locked up. Should of returned it within the 5 days. Then air went out. In the shop 8 days due to parts in Cali so I told my husband if I am going to keep having one thing after another I will see about getting another car. I bought a car yesterday and called DT and found out that I am not able to return the car. I misunderstood the policy. Thought you can turn the car in at anytime like the commercials say just would not get my down payment back like if I did it within the 5 days. Actually it is leased vehicles only. Now I bought another car so cannot pay for 2 car notes. I have to return the DT car. I called and was to talk to Customer Relations in which they never connected me on 2 failed attempts. Disconnected me.
I only put 4,000 miles on it in 5 months if that. I will be bringing the car in tomorrow. So how is that going to go?
I was not even informed about lease option!!!!! Especially for me who put no miles on the car.

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Gravatar Veronica

I spoke with Drivetime on yesterday afternoon and last night after my car was reposesed, and was told to speak to the Redemption Department. I am willing to do whatever it takes to get my account resolved and get my car back. I am not able to pay a lot of money due to medical issues and a lack of income from my fiancé at this time. Can Drivetime help me get my car back? What are my options!? I have to get to work and to my appointments.

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Gravatar Dionne

I called the leasing department to see what options I had related to my payment schedule. My payments originally fell on the weeks that I would get paid. My company currently changed our payment cycle to bi weekly so when I called to change my payments to fall on my new payment schedule they told me there was nothing they could do and I would just have to keep calling for extensions each time because the contract can’t be altered. However, after reading these comments on this site I see that is not the case in all situations. So why wasn’t your company able to assist me? I have been in good standings with them since receiving the car so please help me if you can.

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Gravatar Dionne

Thank you for your prompt response on this matter. I will definitely do so.

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Gravatar Dezire

I have a question since the customer service is closed is there anyway I can still make my car payment ? They said they we coming to reposs my car Monday coming up . is there anyway I can still pay and it show up in the system when they open ?

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Gravatar DriveTime

Hi Dezire – I am very sorry to hear this. You can definitely give our Customer Relations Department a call regarding this and they will be able to answer any questions you might have regarding a repossession. You can reach them at: 800-965-8043.

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Gravatar Mara

Hi. If I am no longer interested in keeping my vehicle, will I be penalized if I return it? Also, I am not interested in looking for other options to keep the vehicle or get another one. Most of the csr do not help me when I speak to them on the phone. I would like a straight forward answer please. Thanks.

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Gravatar Christopher A.

I called Drivetime today exploring options with my financial situation……I was told that nothing could be done. No loan modification is even possible, it can’t be done by anyone in the entire organization. I was told I should research refinancing if I want to try to lower my payments. True story, this is what customer service told me today. I can’t get any help. This blog is misleading because it specifically mentions loan modification. Well, Drivetime doesn’t or absolutely won’t modify anybody’s loan so save yourself some time based on my experience and don’t ask for modifications, you wont get one.

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Gravatar DriveTime

Hi Christopher – I am very sorry to hear this as it is definitely not the type of experience we want our customers to have. I’d like to see how I can turn this around. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on your account? Once we receive this information, you will be contacted.

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Gravatar Christopher A.

Folks…. you can skip the Drivetime customer relations personnel also. Want to stop your hair from turning grey or pulling it out yourself? Avoid talking to them. I just wasted a solid 20 minutes on them and ultimately received nothing for my efforts. There message above says that they want a chance to help turn things around, read it for yourself. Well, nothing was turned around for me. Still no help. Learn from my experience. There is no such thing as loan modification and there is absolutely no way to lower your payments. Financial difficulties or not, Drivetime isn’t going to budge, matter of sheer fact. There will be no concessions of any kind. The customer relations person I spoke with mentioned a website for help with paying bills. Funny really…. want to help me pay my bills? Tell me how to save a few bucks on my bi-weekly car payment and I’ll be okay. But…. that would involve working with you and apparently, that’s not Drivetimes’ policy. They would rather work against you. Folks, I can’t make this stuff up, learn from the information I’m sharing with you today.

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Gravatar DriveTime

Hi Christopher – I have connected with our Customer Relations Department and they have informed me that they have already completed a loan modification by changing your payment due date. Unfortunately, this is all we can do as we do not offer refinancing options or add years to loans. Please let us know if you have any additional questions.

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Gravatar DriveTime

Hi Anthony – You can give our Customer Relations Department a call at 800-965-8043 to speak with them regarding your payment schedule and amount.

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Gravatar Christopher A.

That is incorrect, my change regarding payment due dates was completed last month. That was a completely unrelated piece of business that needed to be taken care of. It had nothing to do with my most recent request.

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Gravatar Daire nn

my car was repoed while I was at work. my phone was in my car how do I get my stuff out

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Gravatar DriveTime

Hi Daire nn – I am very sorry to hear this. You can definitely give our Customer Relations Department a call at 888-977-7153 and they will be able to tell you how you can get your phone back.

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Gravatar Kelly

I’m on my second Drivetime car I traded my first using DT champ, However the car I’ve had for a year and half had had many problems… Can I trade in for another car at Drivetime or do I have to wait till the balance is down to 3000 ?? Or can I trade in to Carmax I’m so over this car and the problems!

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Gravatar shakerra

Im 4 months behind due to loosing my job i seen a repo truck outside lastnight they was just sitting there and they left. I have no where to sleep i have no phone i dont have anything. Im at rock bottom but i start my new job today can drivetime work with me . Please let me know because i really need my car for my new job.

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Gravatar arzella

hi my name is arzella and I’m leasing a car…I’m actually isn’t late with my car payment but owe 150 more from my down payment…will they repo for that it can they add that at the end of my lease agreement…

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Gravatar DriveTime

Hi Arzella – You can definitely give our Customer Relations team a call at 877-881-1123 and they will be able to answer any questions you might have regarding your lease vehicle.

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Gravatar Amy

Hi. I got a car from drivetime in april. I have made every payment on time. But it has became way too expensive to keep the car and since I see that yall can do nothing to lower payments, what will returning the car do to my credit and will I still owe money?

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Gravatar DriveTime

Hi Amy – You can definitely give our Customer Relations Department a call at 877-881-1123 and they will be able to work with you regarding your payments and returning your vehicle.

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Gravatar Amy

They didn’t help me do anything. I tried that they couldn’t tell me what would happen if I brought it back and she couldn’t tell me anyway that I could do anything to be able to keep it. I’ll speak with someone else somewhere who can give me more information

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Gravatar tyrea

I missed 1 payment called advice I was in the hospital and soon as I was released I would take care of the payment. I was told my account had been reviewed for repossession and to have some one else make the payment for me.I have had the the vehicle for 6 six months always paid on time only to be told my vehicle could be repossessed for me being sick. DT only cares about the money even when you try to do was right and inform them of a late payment

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Gravatar Maria

Hi, I know probably I will get the same ” we would like to work things out with you, send an email to xxxx” or “call 888-xxx”, but I need to try to get an answer. I’m behind on my payments, hAve my car for a year and it has been impossible to work things out with you people. What are the consecuences on giving back my car? No, I can’t afford it anymore, you guys do not refinance and I’m simply too tired of dealing with this. I just want to give it back

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Gravatar DriveTime

Hi Maria – We are very sorry to hear this as it is definitely not the type of experience we want our customers to have. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on your account? Once we receive this information, you will be contacted.

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Gravatar William

I ji s t leased my car in august 10 Th. I called and got a.payment extension till saturday. I payed on yessterday. The day it was due. I cant access or find my account online now.but i can still pay any other way. I got a letter in the mail just last week but my dad has passed and i was renewing it friday after today. But all payments are paid. Am i up for repo and that is why i cant find account on drivetime.com? I cant sleep. I thoight insurancewas autopay thats how it must have cancelled.

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Gravatar Heather

So i have had my car with DT for almost 3 years and i have spent more in repairs then payments. Infact, I am constantly behind because of all the car problems. I have begged, cried and fight with you guys for help. The most I have gotten is some payments pushed to end of my contract-not helpful in long run. The car breaking down has cost me two good jobs and now im having a hard time finding a new job. I have been asking since having the car for week 2 for you to let me give it back and completly out of the contract. I cant afford these payments and the cost of constent repairs. Can you help me? If i cant get out of this car loan then im afraid ill have to file bankruptcy because of the personal loan and credit card balances i have due to car repairs. Please dont say call in- that hasnt worked!

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Gravatar DriveTime

Hi Heather – We are very sorry to hear this as it is definitely not the experience we want our customers to have. We would like to see how we can help turn this around. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on the account?

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Gravatar Courtney

Hi heather, im cutious to see what you ended up doing im in the same boat with drive time and need a way out!!!!

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Gravatar DriveTime

Hi Courtney – I am very sorry to hear you are unhappy with your experience and I’d like to hear more to see how we can help turn this around. Can you please send an email to RM-bridgecrestcustomerrelations@bridgecrest.com with your account number, the name on your account and a description of your experience? Once we receive this information, you will be contacted. Thank you. Tiffany | DriveTime Community Manager

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Gravatar anfela

I just got a car from dt yesterday but an thinking about taking it back because the payments are $100 more then what I was first told and don’t want to be struggling. If I bring it back before the 5th day do I get my downpayment back?

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Gravatar DriveTime

Hi Anfela – Great question! You will be able to get your down payment back if you return your vehicle within the first 5 days as long as you have not put many miles on the vehicle.

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Gravatar DriveTime

Hi Kayla – The amount of time will be dependent on whether you are leasing of financing your vehicle. We recommend you reach out to our Collections team for more information. 888-977-7153.

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Gravatar justin

If my vehicle was repossed by you guys last night, what will happen with the license plate? Will it promptly be returned to the state etc?

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Gravatar DriveTime

Hi Justin – This will be dependent on what state you reside in. You can definitely give our Customer Relations department a call at 888-977-7153 if you would like to look into this further.

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Gravatar Brandon

Hi I got a car from dt about 5 months ago and all it has been is a problem it is constantly messing up and having problems for 30,000 you would think it would run better and not have so many problems is it possible to trade it in for a different vehicle if o put a down payment? Cause this car has more problems then it is worth.

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Gravatar DriveTime

Hi Brandon – We are very sorry to hear you have been experiencing problems with your vehicle. This is definitely not what we want to hear from our customers and would like to see how we can help. Can you please email RM-customerrelations@drivetime.com with your account number and the name on your account? Once we receive this information, you will be contacted.

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Gravatar Richard

I just want to know how I can purchase a vehicle on November 23th and it’s in the shop as of the November 26 I am very disappointed I am very angry upset by some of the workers at Drive time by the name of Brian Josephsen and also Garrison Walker and the last person that helped us was Antonio I’m not really sure about this last name but the fact of the matter is that they used as they manipulated us took advantage of us and I want to be reimbursed I feel that we were done very wrong and I would love to and I would love to take care of the situation you guys were highly recommended to me but after having deals with you guys I will never ever refer anybody to you guys you guys manipulate and use people it is very unfair what you guys have done to us we are very hard working family how could you be taking advantage of hard working people we put our trust and confidence in Drive time and it was nothing but a big disappointment I would like for you guys to get in touch with us Mr & Mrs Richard and Silver Moreno at 361-425-1155

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Gravatar DriveTime

Hi Roger – We are very sorry to hear you have not enjoyed your experience with us. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on your account? We would like to look into this further to see how we can help. Once we receive this information, you will be contacted.

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Gravatar DriveTime

Hi Candi – We are sorry to hear you are looking to return your vehicle. We recommend you speak with our Customer Relations Department and they will be able to answer any questions you might have regarding returning your vehicle. They can be reached at 888-977-7153.

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Gravatar Charlene

I called on 12-14 and set up a post dated payment which would have my account current. I am behind 2 payments dilute to lack of work available at my job and I explained this to your rep today. The rep took my debit card info, I told him which day my deposit would hit and he said everything was all good. Well at 11pm I hear a truck outside my home and what do you know, my vehicle has been repoed. I was NEVER informed that my vehicle was up for repo! Why agree to a future payment that is guaranteed only to repo it the same day?! So now I’ve missed work, my son has to miss school and I can’t contact you because it is after business hours. I feel like I am back at square one without a vehicle and I also risk losing my job. Thanks DT

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Gravatar DriveTime

Hi Charlene – We are very sorry to hear this. You can definitely give our Customer Relations Department a call at 888-977-7153 and they will be able to answer any questions you might have regarding a repossession.

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Gravatar John Miner

Hsllo,

My name is John and I am wounded soldier who uses my vehicle to get around. I live on a fixed income and am only paid once a month. I was notified that drivetime in Fayetteville NC did not receive my payment for the month of december. The problrm is that they didnt notify me until 14 days laters. I was under the impression that drivetime received payment since I did not hear from them. I asked the rep to work with me and if they could just give me until the 31st to make my Dec and January payments and theybwere not helpful at all. I even asked if I could make a partial 50% payment and they said no your vehicle can be picked up any day even if I make the partial payment. I cannot afford to be without a vehicle as it is my only means of transportation and I am the single father of 2 small children 6 and 4. My bank closed my account because a foreign company tried to access my account and use it fraudulently. The funds that were in the account are being mailed to me it just takes 7 to 10 business days. I have no problem making my payments but this mayter was out of my hands. Can anyine help me?

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Gravatar DriveTime

Hi John – We are sorry to hear this. We recommend you speak with our Customer Relations Department and they will be able to answer any questions you might have regarding this. They can be reached at 888-977-7153.

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Gravatar Po

if I decide to voluntarily return my vehicle back to drive time, will I owe drive time anything being that I financed through them and not a bank and only had the car a month?

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Gravatar DriveTime

Hi Po – This is a great question and we would like to have you speak with our Customer Relations Department regarding your payments before you return your vehicle to the dealership. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on your account? Once we receive this information you will be contacted. Thank you.

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Gravatar Natarsha S. Brown-English

Hi. I got a car from Drivetime back in 2014, a 2008 Dodge Caliber SXT Hatchback. I do pay car payments and I am up to date on them as well. I wanted to know is it possible to upgrade my car to a newer model or newer year car instead of the 2008 Dodge I have now.

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Gravatar DriveTime

Hi Natrasha – It is possible for you to trade-in your current vehicle. We recommend you bring your vehicle to your local dealership and they will be able to help you find a newer vehicle. Thank you!

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Gravatar Jason

My car was repossessed last night but I made my payments yesterday and updated my insurance info.. What happened?

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Gravatar DriveTime

Hi Jason – We are very sorry to hear this and would like to see how we can help turn this around. You can give our Customer Relations Department a call at 888-977-7153 and they will be able to help you with this.

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Gravatar Doretha Turner

I lost my second job and after I paid my house bills and rent, my student loan took out from my card. I only had $283.74 left. I paid that towards my car note. I only owe $75.00. I love my vehicle and I don’t want it repoed. I’m going to call and talk with someome tomorrow.

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Gravatar Doretha Turner

I owe $75 on my car payment. I lost my second job. After rent and utilities I only had $283.74 left toward my car payment. I should have it Friday. I will be calling someone in the morning.

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Gravatar DriveTime

Hi Dorethea – We have responded to your other comment. We would like to see how we can help, so please send an email to the provided email address. Thank you.

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Gravatar DriveTime

Hi Trel – We suggest you contact our Customer Relations Department at 888-977-7153. They will be able to help you with your payment schedule.

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Gravatar Kirsten Williams

I just filled out a an approval online and was approved for 18+. The car I wasn’t is less than that, but anyway, how much are down payments usually with this company. I just want a rough estimate before I get turned away for not having enough when I get there. The dealership isn’t a close drive.

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Gravatar DriveTime

Hi Kristen – We are happy to hear you are interested in financing a vehicle through DriveTime. We suggest you give our Customer Service Department a call at 877-881-1123. They are more than willing to help walk you through the process and give you a good idea of what type of monthly and down payment options are available to you based on a few different factors.

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Gravatar Kirsten Williams

Also, if my approval expires since I don’t plan on coming in until about a week later, do I just apply again and will I get the same approval? Are the approvals legit? I really want to go with this company.

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Gravatar DriveTime

Hi Kristen – Your approval should not expire before you visit a dealership and our online approval process is accurate. We encourage you to speak with our Customer Service department and they will definitely be able to answer any additional questions you might have.

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Gravatar Tiffany Jackson

My name is Tiffany Jackson, i purchased a 2011 Kia forte and I’m 17 days past my due date, i made arrangements to pay my car note and now i can’t cause my money want be deposit till Friday. It’s no excuse but Christmas took a toll on me. If drivetime give me a couple more days i promise it will be paid inn full and this will never happen again. I’m begging drivetime please don’t take my car please just give me a couple more days. I’m begging y’all

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Gravatar DriveTime

Hi Tiffany – We are very sorry to hear this. You can definitely give our Customer Relations Department a call and they will be able to help adjust your payment schedule. You can reach them at 888-977-7153. Thank you.

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Gravatar Jorel

My payment was due on Jan 16, but do to my new auto insurance payment being taken out of my account the same day, i wont be able to make that car payment until Jan 29. Will my car be repoed before then?

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Gravatar DriveTime

Hi Jorel – We recommend you contact our Customer Relations Department at 888-977-7153. They will be able to help you out with your payment schedule. Thank you.

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Gravatar Milo Thompson

So I am assuming that when you are waiting on plates to come in that are 3 weeks bad and you request them before you pay you lease payment that means to come repo my car after only being 6 days late. I will be contacting my lawyer, but also will be building a website dedicated to the scam of a car program you are, thanks Milo Thompson of Jimnio.com. I noticed this one above as well from a customer named James, THIS IS ABSURED.. THEY CAME AND GOT MY CAR AFTER BEING 6 DAYS LATE.. I SPOKE WITH THEM YESTERDAY ABOUT MAKING A PAYMENT ON THIS COMING FRIDAY AND THEY SAID IT WOULDNT BE A PROBLEM BUT WHEN I CALLED THE LEASING DEPARTMENT THIS MORNING THE LADY WAS RUDE AND SAID THERE WAS NOTHING IN MY ACCOUNT ABOUT CALLING YESTERDAY!!!!!!!!!! I WAS NEVER TOLD THAT A REPO WAS OUT ON MY CAR NOR HAS ANYONE TRIED CALLING ME OR MY FINACEE… NOW THEY ARE SAYING THAT WE HAVE TO PAY 442.76 (WHICH IS 1 MONTH WORTH OF PAYMENTS) PLUS A 300.00 REPO FEE AND ANOTHER 2 125.00 FEES…. WHAT KIND OF PLACE IS DRIVE TIME???????????? I WILL BE CONTACTING AN ATTORNEY BECAUSE YOU PEOPLE ARE FRAUDS!!!!!, Seem the similarity here 6 days you con artists.

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Gravatar DriveTime

Hi Milo – We are very sorry to hear you have not enjoyed your experience with us and would like the opportunity to look into this further. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on your account? Once we receive this information, you will be contacted. Thank you.

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Gravatar Camilo

Hi, my wife was involved in an accident someone rear end her and fled. The loan is on my name but it was her income that was making the payments she got injured and she’ll be off work for at least 2 months and i dont think we’ll be able to make payments. What are our options in this situation? Thank you

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Gravatar Aneeka wise

I have a car with drive time leading service, but I got in a car accident but it wasn’t my fault but in having a hard time with the other participant insurance and I had find out that at that time the only insurance I had on my car was the insurance that drive time have on my car, I need to know what to do about my car which is not drivable right now and is in a paint and body dealership? Please help drive time to see what I need to do

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Gravatar DriveTime

Hi Aneeka – We recommend giving our Customer Relations team a call and they will be able to give you guidance on where to take your vehicle for repair. You can reach them at 888-977-7153.

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Gravatar Meg

Hello my car was recently repossessed two nights ago. Where do I go to get my belongings out the car

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Gravatar DriveTime

Hi Meg – We recommend giving our Customer Relations team a call and they will be able to connect you with the towing company we are partnered with. You can reach them at 888-977-7153.

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Gravatar LaToya T

Hi,

I purchased a vehicle from DriveTime 11/2015 i have never missed not been late on a payment but I have been considering giving this vehicle back. The only thing stopping me is I am afraid of it affecting my credit. The payments are just to expensive I’m paying $435 for a 09 vehicle. It’s starting to become a burden plus seeing my same vehicle at another dealer for $7,000 less didn’t help. DriveTime has a good concept but is also taking advantage of people with lower credit by doubling their car prices. I have a car worth 10,000 when I’m done with 72 payments I will have paid DriveTime almost $32,000. Does a voluntary repossession affect your credit being so DriveTime is a buy here pay here?

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Gravatar DriveTime

Hi LaToya – We are sorry to hear this. We recommend giving our Customer Relations team a call and they will be able to provide you with some options as far as payments go. You can reach them at 888-977-7153.

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Gravatar Courtney

Hi laToya, curious to know if you did a voluntary repo on your car and if you had wages garnished. I am in the same boat.

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Gravatar DriveTime

Hi Courtney – I am very sorry to hear you are unhappy with your experience as this is definitely not what we want to hear from our customers. As mentioned before, I’d like to hear more to see how we can help turn this around. Can you please send an email to RM-bridgecrestcustomerrelations@bridgecrest.com with your account number, the name on your account and a description of your experience? Once we receive this information, you will be contacted. Thank you. Tiffany | DriveTime Community Manager

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Gravatar sandra

I am financing a vehicle at drivetime. I recently got married. Can the loan be switched to be my husband’s name and take my name off the loan?

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Gravatar DriveTime

Hi Sandra – We recommend talking with our Customer Relations team and they will be able to answer any questions you might have regarding transferring your loan. You can reach them by calling 888-977-7153.

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Gravatar Adrian G.

My repossession was in July from your car company orlando, I was living in it sadly. Now I’m in another state with a steady job, how long till I can apply for one of your vehicles again?

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Gravatar Margie

I became delinquent to the point of charge off due to not being able to work (I was on unpaid FMLA leave) to care for my dying mother, who is recently passed.
I spoke with a representative today at (877)843-7700 and a manager approved a payment option and said he stopped the pending repo as long as I can keep up with our new payment arrangements. I am very pleased with DriveTime and thankful for their consideration. I would recommend DriveTime highly!

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Gravatar Tom

Question:
I had a 30 day late payment last year reported from Drivetime to my credit report. It was my mistake. I was on a business travel in europe for 4 weeks and forgot to activate auto payment. After that I made every month a higher payment to keep up with the missed payment but after a month i got another 30 day late payment reported. So i paid more but the month after i got another 30 day late. So i have 3 – 30 day late payments on my credit score and all this started with one single missed payment. Is there a way that drivetime can remove this late payments because this is a big problem right now for me because I’m in the process to buy a house and the only negative part on my credit report are the 3 late payments from Drivetime.

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Gravatar DriveTime

Hi Tom – We are very sorry to hear this. We recommend calling our Customer Relations Department at 888-977-7153 to speak with them regarding your payments. They will be able to work with you on this. Thank you.

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Gravatar Erica

How long do I have to wait before I trade in my car that I purchase from Drivetime in 2014? I have a 2009 car that has way too many miles and I need something more up to date, newer, and with less miles is specially if I’m going to be paying at the end of the term almost $30,000 for the car

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Gravatar baron

Does Drivetime send a letter of default/right to cure before they repo a vehicle in Missouri?

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Gravatar DriveTime

Hi Baron – Yes a letter of default is sent. We suggest you give our customer relations department a call at 888-977-7153. They will be able to help with any questions you may have regarding your payments.

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Gravatar Bret

So, due to multiple issue with the car I got from Drive Time, I went out and brought another car. I would like to keep paying for this car and keep it as a extra. But I’m not able to afford two car notes at it current price. I contacted Drive Time to see if they will work with me on the payments and they said there is nothing they can do. That once the contract is signed then Drive Team will not change the payments and that if you wish for the payments to change you will have to go to a whole different company to refinance. So I just wanting to give it back and take the hit on it.

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Gravatar DriveTime

Hi Bret – I am very sorry to hear you have not been satisfied with your experience with us. I would like to look into this further to see how I might be able to help. Can you please send an email to RM-customerrelations@drivetime.com with your account number, the name on your account and a brief description of your experience? Once I receive this information, you will be contacted. Thank you.

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Gravatar Jennifer Laws

Hi, My name is Jennifer Laws and Ronald Roberson,

I’m currently a new member to drivetime.com. When I got my 2012 Mazda 5 it was great. they had good people working there and very friendly but. When you only had the vehicle for a week and 4 days and the the car starts acting up and you go through the insurance they provide you with. It gets pretty difficult to be happy with the car you justed bought. I have a big family of 7 people and we don’t have an extra car setting around when the car is still in the shop to be worked on. The car been in the shop for 3 day and they just now found out what’s wrong with. It either wait for the car to get out or go rent a car that cost 25.00 day while my Mazda is in the shop collecting dusted. It crazy huh ,,,,

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Gravatar DriveTime

Hi Jennifer – I’m very sorry to hear about this as it is definitely not the type of experience we want our customers to have. I would like to look into this further to see how I can help turn your experience around. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on your account? Once we receive this information, you will be contacted. Thank you – Tiffany, DriveTime Community Manager

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Gravatar DriveTime

Hi Tia – Refinancing your vehicle can be an option if you meet the necessary qualifications! I recommend giving our customer relations department a call at 888-977-7153 to speak with them about refinancing. Thank you – Tiffany | DriveTime Community Manager

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Gravatar Marquis

Now that I educated myself it was a complete ripoff. The car was only worth $7200 at time of purchase KBB. You sell it to me for $16500. Somehow with APR the total price is $31000 over the course of 60 months. Then if I go look at the payoff amount it only goes down maybe $200 per month when I pay $500 per month. The payoff amount is still 3 times more than the car is worth meaning that NOBODY will refinance it or take it as a trade in except Drivetime. So yeah I’ll be bringing this buddy back soon.

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Gravatar DriveTime

Hi Marquis – I am very sorry you are unhappy with your DriveTime experience as this is definitely not what we want to hear from our customers. The amount a customer will pay to finance one of our vehicles is dependent on a few different things, however there is always the option to pay off the loan sooner rather than later in order to save. If you would like to look into adjusting your payments, I recommend contacting our Customer Relations Department at 888-977-7153. They are more than willing to help and provide you with payment options if needed. Thank you – Tiffany | DriveTime Community Manager

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Gravatar Deborah

I want to lower my payments. I’very had my truck for 17 months. Is there any way to lower my payments

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Gravatar DriveTime

Hi Deborah – I recommend contacting our Customer Relations Department if you need to defer or discuss your monthly payments. They are more than happy to walk you through any and all payment options available! You can reach them at 888-977-7153. You may also qualify to refinance through a third party lender, however this would be done through them and they would dictate what qualifications you would have to meet. Thank you – Tiffany, DriveTime Community Manager

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Gravatar Danielle

Due to trying to move out of state and two deaths in the family I’ve currently fallen behind on making payments. I’m possibly about 90 days past due and I just made a payment at Walmart. I’ve tried to get in touch with all today but they said that I’ve called after hours. I’m just trying to make sure my car doesn’t get reposessed. I know things are different in every state, I’m just trying to make sure that the payment goes through. I just recently got a job and I’m trying to catch up on the payments.

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Gravatar DriveTime

Hi Danielle – I am very sorry to hear about all of this. You can definitely give our customer relations department a call to speak with them regarding your payments and payment schedule. They will be able to provide you with any and all options available to you. You can reach them at 888-977-7153. Thank you – Tiffany | DriveTime Community Manager

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Gravatar Carol

My situation is a little unique. I currently have a valid Pennsylvania driver’s license but I recently moved to TX. I now have misplaced my dl for PA and cannot go get a new TX license without it unless I want to retake the written and driving test here. Is it possible to still finance a car through you since I am a legally licensed driver (I will be getting my replacement license when I go back to PA to visit in June so I can then get my TX license)

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Gravatar DriveTime

Hi Carol – I am very sorry to hear about all of this, however you will need a valid driver’s license at time of purchase. If you have any additional questions, feel free to give us a call at 888-977-7153! Thank you – Tiffany | DriveTime Community Manager

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Gravatar Joseph

I am about a year into my Drivetime loan on my vehicle. Can I trade it in for a different vehicle with Drivetime?

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Gravatar DriveTime

Hi Joseph – You may be eligible to trade in your vehicle with us! I recommend contacting your local dealership to talk to one of our Sales Advisors about scheduling an appointment and looking into trading in your vehicle! Thank you – Tiffany, DriveTime Community Manager

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Gravatar Kendall

I was wondering if it was possible to get another car from you guys had one repossessed lease to own program

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Gravatar Tierreny

I have a car with you guys and I don’t want it anymore I’ve had it for 6 months I want to know if I owe anything after I return it back …can u reply because my speaker is broken on my phone I tried to give you all a call but no one could understand me and is it true that you all guarnish checks?

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Gravatar DriveTime

Hi Tierreny – I am sorry to hear you are not satisfied with your vehicle. Unfortunately you are no longer within the 5-day vehicle return policy window that we offer. I would recommend emailing RM-customerrelations@drivetime.com with your account number, the name on your account and information regarding why you would like to return your vehicle. Once this information is received, you will be contacted by our customer relations team to see how we can help. Thank you.- Tiffany | DriveTime Community Manager

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Gravatar Rafa

I have not been able to pay my past two payments do to fraud, I will like to know whats the process of what i should do and I will get my bonus in the beginning of June. Will you all wait and allow me to drive or will get the car taken? Also what is the difference between default and repossess? I just had to make the choice because of fraud, pay rent or car. I had to choose a place to stay with a wife and two kids

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Gravatar DriveTime

Hi Rafa – I am very sorry to hear this! You can call Bridgecrest customer service at 800-967-8526 and explain your current situation to them. They will be able to provide you with any and all options available to you as far as your payments go. Thank you! – Tiffany | DriveTime Community Manager

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Gravatar Mike

My car was repossessed last night and I am calling every number I can find to try and reach someone but all offices are closed. Says to call back during office hours 7am to 8 pm central standard time and it is currently 734 central standard time yet I still cannot reach anyone. HELP

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Gravatar DriveTime

Hi Mike – I am very sorry to hear about this. If you are still in need of assistance, I recommend give our Customer Relations department a call at 800-965-8043. They will be able to locate your account and provide you with more information regarding your repossession. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar Donnie Terry

I was trying to aee im at 90 days past due had some problems with my job cutting hours and to find new employment i dont want to get the car repo so i have left an email at customerrelations place you had said in previous replys i have a payment coming out today and wed please help i have had the car for a year and would like to try to make an effort to turn things around

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Gravatar DriveTime

Hi Donnie – I am sorry to hear about all of this. I highly recommend giving our Customer Relations department a call at 888-977-7153. They will be able to review your payment plan with you and provide you with all payment options available. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar Cassius

hey drive time i just purchased a car but its too expensive for me ahving to pay 230 every two weeks becasue i dont make that much and its majority of my check, i really love the car but its really out of pocket for me and iwas wondering if i cancel my agreement how would i do that wtihout and massive negeative effects on my part and co signer part. fyi i just purcahsed the vechile a couple of days ago

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Gravatar DriveTime

Hi Cassius – I am very sorry to hear that you wish to return your vehicle. I highly recommend you speak with our Bridgecrest customer service representatives as they will be able to provide you with all payment options available to you. They can be reached Monday – Saturday at 800-967-8526. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar Yalauni

I would like to turn the car in. It’s just completely to much. I don’t want the car at all and I don’t want to work anything out. I love this car and everything but $444 a month and $198 car insurance is insane.

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Gravatar DriveTime

Hi Yaluni – I am very sorry to hear that you wish to return your vehicle. This is never what we want to hear from our customers and we would like the opportunity to provide you with all payment adjustment options available, before you decide to return the vehicle. I highly recommend you speak with our Bridgecrest customer service representatives as they will be able to provide you with all payment options available to you. They can be reached Monday – Saturday at 800-967-8526. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar kengel

My husband is far behind on his car payments, about 2 months. He is currently leasing the vehicle. What will happen if he continues to not pay the payments?

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Gravatar DriveTime

Hi Kengel – I am very sorry to hear this and I’d like to hear more to see how we can help turn this around. We would like to work with you and your husband to find a payment schedule that works for your situation. I recommend giving our Bridgecrest customer service call at 800-967-8526. They are more than willing to work with you to find a solution. Thank you. Tiffany | DriveTime Community Manager

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Gravatar Wendell Williams

I have had in expected medical expenses and living conditions , I am far behind on my lease what do I need to do?

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Gravatar DriveTime

Hi Wendell – I am very sorry to hear about this. I’d like to hear more to see how we can help turn this around. We would like to work with you to find a payment schedule that works for your situation. I recommend giving Bridgecrest customer service call at 800-967-8526. They are more than willing to work with you to find a solution. Thank you. Tiffany | DriveTime Community Manager

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Gravatar charlena

I just got a SUV yesterday I want to return it and get the car I traded in back is that possible

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Gravatar DriveTime

Hi Charlena – I am very sorry to hear you wish to return your vehicle and I would like to see how we can help. I recommend giving Bridgecrest a call at 800-967-8526. They are more than willing to work with you to find payment schedule that fits your situation. Thank you. Tiffany | DriveTime Community Manager

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Gravatar Ronald baker

I bought this kia sportagr two years ago it been having engine trouble they change it a year ago and the problem still occured again now dt wants me to pay 700 dollars for a new engine and the same time pay my 400 monthly payment do i have and option to put a defirment on loan. Or can i give the veh back for a better car

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Gravatar DriveTime

Hi Ronald – I am very sorry to hear about this as this is definitely not the type of feedback we want to hear from our customers. I would like the opportunity to look into this further to see how I can help turn your situation around. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on your account? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar Khol

I bought a car from the Clearwater location December 2015. 9 days after I brought it home the transmission started slipping. I took it to the shop to get transmission replaced and it took them 33 days now my “warranty” said it would cover it all rental car and all. I couldn’t get the rental car in time due to not having my debit card in my name yet so I lost one of my jobs. In this time I an paying $240 for insurance on the caliber, $219 every 2 weeks for my caliber and ended up paying $1300 out of pocket for the rental they promised to reimburse which I only ended up getting g $840 back from rental and my transmission still has the same problems and my check engine soon light was dis connected. So now I can’t afford to pay on this car and pay to get it fixed. I totally got screwed on this deal and no one wants to make this rite!

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Gravatar DriveTime

Hi Khol – I am very sorry to hear about all of this as it is definitely not the type of experience we want our customers to have. I would like the opportunity to look into this further to see how we might be able to help. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on your account? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar Lawson

I am having to move for family issues and don’t think I will be able to financially afford my vehicle.
If I volunteer to turn in my vehicle will that show up negatively on my credit?

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Gravatar DriveTime

Hi Lawson – I am sorry to hear you are thinking of returning your vehicle. Before you visit a dealership I would like to see how we can work with you to find a solution for your situation. Can you please give Bridgecrest customer service a call at 800-967-8526? They are more than happy to go over all options available to you for your payment schedule. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar Perkins

hello I have 7 payments left on my vehicle. I just logged into my account and seen that I am behind. My vehicle had broken down last month, & I paid out of pocket to fix it & also maintained my payments as best I could. I didn’t drive the vehicle for 6 weeks. I attempted to make a payment today at a local Walmart and also online, but Bridge crest isn’t allowing me. I would like to finish paying off this vehicle as I am expecting a baby, & would love to keep my vehicle I have had for 3 years. what are my options? every time that i call customer service, they tell me that as long as I attempt to make a payment or pay at least most of the bi-weekly balance I shouldn’t worry about repossession. I would hate to get it repossessed after the large investment & repairs I have just recently had done. I am not sure of my options and I am told different things every time I call.

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Gravatar DriveTime

Hi Perkins – I am very sorry to hear about all of this. I’d like to get you in contact with our Customer Relations Department. Can you please send an email to RM-BridgecrestCustomerRelations@Bridgecrest.com with your account number, the name on your account and a description of your experience? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar Jesse R.

Recently my car has had a lot of electrical issues and has set me out and back in regards to my finances. I’m barely squeezing by and I have a baby coming up. I was able to call Bridgecrest and get my next payment split up between two other payments later down the line, now I’m not sure if I’ll still be able to make that payment. My dad told me that some back’s allow you to skip a payment by adding the impending payment to the end of your lease, is that something you guys due or is there anything else I can do? I really need this car but I need the money to make the repairs on it as well.

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Gravatar DriveTime

Hi Jesse – Thanks for reaching out! I am very sorry to hear about all of this and I’d like to see how we can help. I definitely recommend contacting Bridgecrest again to discuss your situation. They will be able to provide you with all payment options available. If you are in need of the phone number again, it is: 800-967-8526. – Tiffany | DriveTime Community Manager

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Gravatar Calvin jackson

Hello I have had some things happen at work and the hours have been slow I recently got a new job and can start making my payments to turn things around I called today the customer services and was really rude didn’t want to help or hear what had been going on I have had the car with u for a year I would like to keep my car please help

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Gravatar DriveTime

Hi Calvin – I am very sorry to hear you did not enjoy your experience when you previously spoke with our Customer Service department. That is never the feedback we want to hear from our customers. I’d like to see what we can do to help turn your situation around. Can you please send an email to RM-BridgecrestCustomerRelations@Bridgecrest.com with your account number and the name on your account? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar Teresa

First off – I’m a paralegal. Second I know the laws regarding this – legally you have to tell me what time period a repossession will start when/if I fall delinquent. I will be taking a 12 week unpaid FMLA leave in a couple of months. The state is Georgia. The deferment I spoke to earlier today was a joke (it actually makes the cost of the car go up) and there are no interest only payment options when a debtor faces hardship. No offense but that is terrible business logic. I understand this is a company dealing with high risk loans, however… You aren’t helping anyone when we have no choice due to a medical hardship. I’ve had this loan (not a lease) for two years and never have been late. I’m demanding to know the legal procedure used in my state by your company – with detailed timeline on what happens when a payment goes default.

No, I will not call your number as I called them earlier and they are too uneducated or scared to tell me what I have a legal right to know. If I’m not informed in a timely manner I will default on the payment (since obviously your company doesn’t care) and file a chapter 7 in order to halt any future legal proceedings by your company. Either work with me – or be out the 13k I owe left on the car.

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Gravatar DriveTime

Hi Teresa – I have been informed that our Customer Relations team has reached out to you directly. If there is anything else we can do to help, please do not hesitate to contact us. Thank you! – Tiffany | DriveTime Community Manager

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Gravatar ebony

hello , i bought a car from drivetime last year and the payments are extremely to high! i just want to give the car back i dont want to work anything out as far as payments what can i do?

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Gravatar Erica McClendon

I would like to know if I can return the car because the payments on the car is too much for me. I would like to give drivetime the car back. Is it possible ?

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Gravatar DriveTime

Hi Erica – I am very sorry to hear about this, as we try to work with each of our customers to find a solution that works best for them! If you would like to speak with Bridgecrest Customer Relations regarding what options are available, you can do so by calling 800-967-8526 or emailing RM-BridgecrestCustomerRelations@Bridgecrest.com with your account number, the name on your account and a description of what you are experiencing. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar Kevin

I have a car through Drivetime in Knoxville, TN. What do i do if im short on my payment for the week? My paycheck was supposed to come in but they are experiancing technical difficulties. Should be handled in 1 to 4 days. I pay bi weekly and dont want to lose my car over company payroll issues

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Gravatar DriveTime

Hi Kevin – Thanks for reaching out! I highly recommend giving Bridgecrest a call at 800-967-8526. They will be able to help you out with your payment schedule. Thank you! – Tiffany | DriveTime Community Manager

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Gravatar Robin Escobar

I am 3 payment behind, I am on a no weekly schedule. My
Income
Situation changed and therefore caused me to fall
Behind can I add these payments to the end of the loan so that I don’t have so much to catch up on?

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Gravatar DriveTime

Hi Robin – I am very sorry to hear about this and we’d like to see how we can help. I highly recommend you reach out to Bridgecrest customer service at 800-967-8526. They will be able to answer any questions you might have regarding your payments and payment schedule. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar Aarone

If I am default on the payments, will I receive a letter before the car is repossessed? Is it usually if I missed payments for 90 Days? I pay bi-weekly

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Gravatar DriveTime

Hi Aarone – Thank you contacting us! We strive to assist all customers who have questions related to their account. Each customer’s situation is different. Please call Customer Relations at 800-965-8043 to discuss any concerns you may have. – Tiffany | DriveTime Community Manager

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Gravatar Stacy

I purchased a vehicle from you 4 months ago. I specifically asked the woman that sold me the car if the battery and breaks were new. She stated both had just been replaced. Well here we are 4 months later and my battery has to be replaced because its 3 YEARS OLD! Then the same day the cars transmission goes out and that NEEDS TO BE REPLACED. Then I get a phone call from the repair shop saying the BREAKS need to BE REPLACED. I was lied to and judging by the reviews, Drive time is known for lying and scamming people. You guys are horrible. I will be contacting my local news station and the BBB. I will also be looking into filling Bankruptcy because I will not be stuck with this piece of crap you sold me. What’s worse is that you refuse to replace the brakes and battery and sold the car with a 3 year old battery and no breaks!

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Gravatar DriveTime

Hi Stacy – I am very sorry to hear you are not happy with your experience. I would like to see what we can do to help turn your experience around. I highly recommend giving our Customer Service a call at 888-977-7153. They will be able to help with the issues you are experiencing. If you prefer, you can also email a description of what you are experiencing, your name and account number to RM-CustomerRelations@DriveTime.com to speak directly with our Customer Relations team. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar Joshua

I’v had my truck for 3 years paying $192 every 2 weeks and I still owe $8000 on a truck that I feel isn’t worth nowhere near how much was put on it ( 06 Chevy Colorado manual transmition ). I only make $9 an hr and it’s getting to the point where I can’t save any money and I don’t even pay rent . Im very tempted to just give the truck back and find a cheap truck for $1000 so I’m not hurting for money anymore .

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Gravatar DriveTime

Hi Joshua – I am very sorry to hear you are not satisfied with your DriveTime experience. Before you return your vehicle, I’d like to see what we can do to help turn this around. Please give our Bridgecrest Customer Relations team a call at 800-967-8526 and we will assist you as quickly as possible. If you prefer, you can also send an email to RM-Bridgecrestcustomerrelations@bridgecrest.com with your account number, the name on your account and a description of what you have experienced. Thank you! – Tiffany | DriveTime Community Manager

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Gravatar Sharon

Why do you keep saying 90 days behind for repo. That is a bold faced lie. We were only 2 payments behind due to the fact that we have had numerous issues with the vehicle and unforeseen medical expenses and you sebt the repo company which by the way ruined our breaks by leaving the vehicle in park and dragging it out of our driveway. We currently have s lawsuit against the towing company. It has been an absolute nightmare dealing with all of you. I have tried customer relations and I spoke with you guys again today and was assured that I could call back about our payment arrangement but I have to tell you the anxiety I am going through is unbelievable because of everything we have been through with your company. Please guys if you are planning on purchasing a vehicle find one on a junk yard before you sign a contract with deviltime. It is not worth your soul or dignity.

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Gravatar DriveTime

Hi Sharon – I am very sorry to hear you have not enjoyed your experience with us! I would like to look into your situation further to see how I can help. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on your account? Once we receive this information, we will be able to locate your account to see how we can help. We look forward to hearing from you! Thank you – Tiffany | DriveTime Community Manager

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Gravatar Alexandria

I have had a recent reposession due to unforseen problems while I was pregnant while working. Now that I have had my baby I wanted to know will I be able to come back to drive time even with the current repo?

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Gravatar DriveTime

Hi Alexandria – We can help you find a vehicle even if you’ve had a prior repossession! We recommend contacting your local dealership, as they will be able to answer any and all questions you may have regarding purchasing a vehicle. Thank you!

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Gravatar SHARMEEN

I am behind on my car note and scared of repossession. Its not that I don’t want to make the payments I need some time to catch up. I have been sending what I can but I am still worried. Is there anything you can do for me?

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Gravatar DriveTime

We recommend calling Bridgecrest at 800-967-8526 and asking them about modifying your loan agreement. This would lower your monthly payments and let you catch up.

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Gravatar Mayra

My dad recently passed away. I am no longer able to keep paying $443.28 monthly for a car since I have to use that to help pay for rent and bills. Is there a way for me to get released from a contract or pay a penalty and return the car back to drivetime?

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Gravatar DriveTime

We’re sorry for your loss. We’d like to help you keep your car. We recommend calling Bridgecrest at 800-967-8526 to find out your options.

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Gravatar Manuel

I bought a car from DT this past May. Payments have become a hassle since i lost my job, and started a new one. Would like to know if a friend could take over payments. What are the requirements. For loan transfer?

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Gravatar DriveTime

Since loan agreements cannot be transferred, we recommend contacting our customer service team about modifying your agreement. This would lower your monthly payments, but it will extend the terms of the loan. Call 800-967-8526 for more details.

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Gravatar Wendy Vanlo

I am a month late on my payment. I called Drivetime and all they tell me is to borrow money from others and make the payment. I am cutting out cell phone and other expenses we do not need. I am headed in the right direction to better afford the payment. The problem is all I am being told is to make the payment. If it goes to the next department they will not be as nice as us. I am just sick of how pushy they are. I might be better to not have a car if I have to keep dealing with customer relations department.

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Gravatar DriveTime

Hi Wendy – I am very sorry to hear you have not enjoyed your interactions with our Customer Relations Department. I would highly recommend calling Bridgecrest at 800-967-8526 and asking them about modifying your loan agreement. This would potentially lower your monthly payments. Thank you. – Tiffany | DriveTime Community Manager

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Gravatar Wendy Vanlo

I called them and they cannot help me. I have to keep up with current payments and drag the past due payments. All of this is adding daily interest. I have medical bills to pay and many of these are going into collections. I cannot refinance the loan since my credit is ruined. My goal was to extend my term by a year to lower the payment but I was told that I have a contract that needs to be followed. How do I return the car? Thanks

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