Find answers to our customers’ most frequently asked questions or connect with our customer service department. Either way – let’s find a solution together. If you can’t find an answer to your question on this page, please contact us through Facebook or Twitter for the fastest response times, otherwise, call us at 888-418-1212.
Current DriveTime Customers
The online approval process will be a soft inquiry that will not affect your credit score. If you choose to finance with us after receiving your offer, prior to sale completion, you will be required to authorize a hard pull for a full credit report inquiry, and it may impact your credit score. Don’t worry, your credit report and score isn’t the only factor that we will take into consideration when building your customized approval online.
Purchasing a Vehicle
To purchase a vehicle please bring your:
- Valid driver’s license
- Proof of income (determined through a pay stub, bank statements and/or employer verification)
- Proof of auto insurance (we can help you obtain insurance if you don’t already have a provider)
- Proof of residence (utility bill, lease agreement, etc.)
You can ask your Sales Advisor about other options if any of these aren’t available to you. Have any additional questions? Just contact us.
Our Vehicles & Multi-Point Inspections*
At DriveTime, we strive to provide a fully transparent experience for our customers. At the time of sale, we go to safercar.gov, pull a current vehicle recall report and provide a copy to every customer. You’ll have the most current government report on any open recalls at the time you purchase your vehicle.
If there is a vehicle you are looking at on DriveTime.com and you would like to find out if it has an active recall you can find out without leaving your computer. The NHTSA has a new tool that will let you enter a Vehicle Identification Number (VIN) to find out if a specific vehicle has not been repaired as part of a safety recall in the last 15 years.
1. Go to www.safercar.gov & click on the “Search for Recalls by VIN” button
2. Input your Vehicle Identification Number
Our Warranty & Coverage
We include a 30-day warranty on all of our vehicles at no extra cost to you. If you have a covered issue within the first 30 days of owning your vehicle, just give us a call and we’ll take care of it. We also offer DriveCare – an optional vehicle protection plan with extended powertrain coverage that can keep your vehicle covered for up to 5 years or 50,000 miles*.
(*3 years/36,000 miles offered in Florida, Oklahoma and New Mexico as of 3/10/14)