EXCELLENT CUSTOMER SERVICE - NO HASSLE
EXCELLENT CUSTOMER SERVICE - NO HASSLE
My husband and I have been perusing the Drivetime website for quite sometime now looking for an SUV to purchase. As part of life's journey, nothing is perfect. Here it is, however, one thing that was perfect was my credit score but that was in the past. I've always had the perfect credit score and could have walked into any business transaction feeling super confident that I would not be turned away because of my credit rating. Unfortunately, due to a down time in my life, my credit rating took a major hit leaving me to be less than confident in purchasing a vehicle. So, I was talking to mainly the State Rd 7 location that was much closer to where I live, event stopped by the State Rd 7 location a while back but didn't have the down payment at that time to get what my husband and I wanted, an SUV. Plan was aborted! Many months later, I'm now talking on 4/23/2016, my husband and I were perusing the DT website once again and fell in love with an SUV Mercedes. You see my husband and I are avid Mercedes lovers. We completed the online application, got an approval that we qualify for as low as $600 down payment, called up the Miami Lakes location that had the Mercedes, spoke to Tawni, hopped into our hooptie and off we went to the Miami Lakes location to drive away with our SUV Mercedes. When we got there, we asked for Tawni who was such a lovely person - in person as well as on the phone, so we verified all the pertinent details, such as my identity, proof of income, proof of residence etc then met with Sergio who gave us the bad news, "the down payment for the Mercedes will be at least $2800", Sergio told me and my husband. Instantly, our balloon was so popped and a dark cloud just hung over us. My husband and I were deliberating saying we drove all the way to the Miami Lakes location to be met with such a huge disappointment. Well, here comes the good part. The dark cloud hanging over my husband and me were short lived. It was like that dark cloud just ricocheted off of us because Tawni and Sergio immediately assured us that they would never turn us away and they had great alternate options that we could choose from right there and then. The rest was history. Little did we know our hooptie had an actual trade in value, so 1st touchdown for us was the down payment would be reduced due to their hard work of helping us get a great trade in value for our hooptie. 2nd touchdown, we looked at and test drove an Infiniti F35 SUV that I loved immensely and my husband approved. 3rd touchdown, even though there was a slight misunderstanding that I really wanted them to hold whatever vehicle I wanted, they thought I was making the purchase that day and when I told them I spoke to Tawni advising that I wanted them to hold the vehicle, Cleveland was very understanding and had us put down an extremely minimal down payment just to hold the Infiniti for us. By the time my husband and I got done at test driving the Infiniti and one other SUV, then looking at a third, it was past closing time for Cleveland and Tawni. They never showed any signs of disgust, impatience, or mediocre customer service. All the way through the entire process, they were super duper awesome, understanding, patient, explained what we didn't understand, and we look forward to go picking our Infiniti F35 soon. My husband and I have to give most of the props though to Tawni who was extremely willing and able to make us feel confident in the purchase of a vehicle, she also was so quick in moving around getting things done (was never a slow mover, very agile and upbeat), even jump started another vehicle just so we could test drive it. I don't mean to be sexist, but Tawni GOT THE JOB done!!!!!!!! My husband and I needless to say, so far have not regretted taking the long trek down to the Miami Lakes location. We would recommend anyone to go check them out. ASK FOR TAWNI!!!!!!! Our encounter with the other staff was just as great but 99% of our dealings was with Tawni. Trusting now that our pickup of the Infiniti F35 will be the final touchdown and that my husband and I will go home feeling all round pleased with our Trophy!