Im not happy with my payments but otherwise. I was happy with the service. Rafuel was very nice at the Chesapeake Store. He was very patient and helpful. I hope to see better reviews, that's what I posted mine.

Our salesman was a nice reprieve from the norm after spending a week and a half at car lots, he was very honest and up front about what we were looking at and what we could reasonably afford. If he knew what we asked to test drive didnt match what we told him we wanted in a vehicle he let us know where it fell short of what we needed. No pitches or gimmicks, he gave us the info we needed to make an educated decision. I dare say even my father would have had a nice experience, and he hates salesman and the like hahah Id absolutely recommend checking them out, payments and perks are great and we got a much better car, 10 yrs newer and a third the miles(under 50k) for several thousand less than what i was paying for my vehicle before.

First off let me say...I have no complaints with DriveTime itself as a company. However, Bridgecrest (the Bank) not so much. So initially I was looking into getting a Chrysler 200. I had my heart set on it. I was undecided about when I was going to pay the down payment. It was set at $1095. So the next day I decided I was going to go ahead and purchase it. I had already secured the insurance on it as well. I get back to DriveTime and Bridgecrest informs them that I needed $200 more dollars due to a "debt" on my LES. They had already taken my down payment and my paperwork was already complete. You can imagine how upset I was to find this out. Especially after being there for hours. I had to pay an extra $109 to switch the insurance to the new vehicle. Which made me mad because I feel like the bank should've had that figured out BEFORE taking my money and completing my paperwork. Long story short, I had to find another vehicle which made me upset. I did find another (all the way in Austin) but no biggie. Throughout this mishap with the bank, the customer service at DriveTime was excellent. Yunuen Alvarez AKA "Yunni" was super sweet and VERY accommodating. She took me to get food because I was a little hangry from being there all day. Also when we had to drive to Austin to retrieve the secondary car I wanted, she bought me food and let me test drive it back to San Antonio. I couldn't have asked for a better Sales person. She explained everything to me and even followed up with me after purchase. She even offered to pick me up from work so I wouldn't keep racking up uber fees. I've never had this level of customer service when buying a vehicle. I know DriveTime has a bad stigma with customer service and bad reviews in general which made me apprehensive about buying through them. Honestly and truthfully, I have no complaints on the customer service I received so I think they are working on that and doing as a whole.